Journal of internet banking and commerce, jan 2017, vol 22, no s7 researchers have explored customer satisfaction in islamic banks [14-17] as well as in the contextual domain of pakistan (eg, ilyas et al a conventional bank via which customers can conduct business, utilizing only shariah. First international symposium ± 2014, fia, seusl 43 comparative study on customer satisfaction of islamic and conventional banking in sri lanka. Awan hm, bukhari ks, iqbal a (2011) service quality and customer satisfaction in the banking sector: a comparative study of conventional and islamic banks in pakistan journal of islamic marketing 2 sangeetha j, mahalingam s (2011) service quality models in banking: a review. – the purpose of this paper is to investigate the service quality and its relationship to customer satisfaction among the customers of conventional banks and islamic banks. Research is to find the impact of product quality on customer satisfaction in the islamic banking industry the result showed that there is a significant relationship between product quality and.
Comparison of islamic and conventional banking on the basis of riba and services a case study of peshawar region in other islamic banks, customer satisfaction we selected a sample size of 150 banking client (male and islamic banks is providing multi opportunities to get the satisfaction of their customer in the society. Determine customer satisfaction level towards the services provides by islamic banking, to assess customer perception towards service quality level which is provide by islamic banking , t o determine service quality level in islamic banking and to identify differential. Customer satisfaction in islamic banking system in pakistan, 978-3-659-11647-6, there has been a considerably large scale growth in islamic finance & banking in muslim countries around the world and especially in pakistan during the last twenty years, mainly to ensure the delivery of social & economic development through financial services in accordance with islamic teachings.
Purpose-the purpose of this research study is to focus on the customer satisfaction towards islamic banking in pakistan based on the different factors including service quality, product quality offered by islamic banks, customer care level of islamic banks, financial benefits given to its customers, competition with conventional banks, religion and market reputation. Of islamic banking is the sharia's compliance, while in case of conventional banking it is wide range of services provided by them keywords: performance evaluation, islamic banking, conventional banking, customer survey. Islamic banking is gradually emerging everywhere in the world half a century ago, islamic banking was just a concept contained in books only, but today it is a success story not only in muslim countries of middle east but even in the uk and the usa as customer satisfaction is the compulsory.
Islamic banking this research is to find out if islamic banking is a better alternative to the western, conventional banking the information provided will reveal various islamic banking principles that would have prevented previous major economic crises and if applied globally today could prevent a major economic collapse. Based on a 5-point likert scale questionnaire, data was gathered from islamic banks (ibs) clients and conventional banks (cbs) client we found a significant evidence of a, relatively, higher client satisfaction for ibs. It reveals form the study that human resources and systemization service delivery is the strongest indicator of customer satisfaction of islamic banking sector in bangladesh followed by core product, service capability and social responsibility. Islamic marketing ethics and its impact on customer satisfaction 29 in banking institutions, the customer relation advisor (cra) is the most visible representative for the company (enis 1980 crosby et al.
Customer awareness towards products and its services islamic banking type of the banking services that has been used by the customers of islamic banking system now it is important to know about the customers of islamic banking system that either hold account only in islamic banks or using other conventional banks too. Islamic vs conventional banking islamic sme financing services branch network branches and atms network customer satisfaction survey your contact details name cnic contact allied bank customer yes no q1: how would you rate your overall satisfaction with allied bank by using the following scale. Factors influence customer loyalty in kuwait islamic banks: an exploratory study with regard to service quality, mohammad and alhamadani (2011) found that the quality of banking service is an integrative assessment of the service dimensions.
The paper presents a model which is not frequently used in islamic banking literature and shows relationships between six factors of customer service quality and customer satisfaction in the islamic banking sector. Comparative analysis of customer satisfaction on islamic and conventional banks in malaysia saad, norma md // asian social sciencejan2012, vol 8 issue 1, p73 customer satisfaction is critically important for banks to stay competitive as the customer is the ultimate source of income for any organization. Service quality and customer satisfaction in the banking sector a comparative study of conventional and islamic banks in pakistan hayat muhammad awan, khuram shahzad bukhari and.
160 journal of islamic economics, banking and finance islamic banks perform similar functions of the conventional banks but carry out such functions in accordance with islamic principles. This study measures customer satisfaction towards the islamic and conventional banking services customer responses obtained from the survey were analyzed using spss. Customer‟s satisfaction is the main source of banking differentiation along with howard and sheth (1969), three general satisfaction characteristics can be.